Leaders in building human capital

Our vision is to ensure that all Greater Peninsula businesses have an abundance of world class workforce talent that continually contributes to our region's economic success and vitality. Part of making this vision a reality is to focus on keeping our community informed of workforce issues, trends and solutions. Check out our resource section below for more workforce information.

Customer Service Training

FREE Customer Service Training Event – Monday, May 22, 2017

Customer Service Flyer - 5-22-2017

Customer Service Flyer – 5-22-2017

Training Highlights:

Part 1 – Personal Acceptance and Accountability

– Naming Your Truth
– Pursuing the Experience
– Facing Your Fear
– Choosing a Positive Attitude

Part 2 – Customer Engagement and Teamwork
– Learning to Listen
– Communicating Clearly and with Positive  Language
– Practicing Patience
– Knowing Your Product
– Expressing Gratitude

Presenter:  Ms. Bobbie Walker, Walker Consulting, LLC

When:     Monday, May 22, 2017

Three different session times to choose from:

Session I:     9:30 am – 11:00 am  – Click here to register for Session I
Session II:   1:30 pm –   3:00 pm – Click here to register for Session II
Session III: 5:15 pm –    6:45 pm – Click here to register for Session III

Download or view flyer : Customer Service Flyer 5 22 2017

Location:     Hampton Roads Convention Center
1610 Coliseum Drive, Hampton, VA 23666

Cost:     FREE

Sponsored by:
Hampton Convention & Visitor Bureau
Newport News Hospitality Association
Newport News tourism Development Office
Peninsula Council for Workforce Development

 

 

 

 

State of the Workforce on the Greater Peninsula


The Greater Peninsula is positioned to continue to grow as an economic force in the Hampton Roads, the Commonwealth of Virginia and the Nation.  Our ability to realize our potential will depend on the capacity and capability of our workforce.

The Peninsula Council for Workforce Development is pleased to present a report on the State of the Workforce on the Greater Peninsula.

View the  2016 Greater Peninsula State of the Workforce Report 

Visit  our website page Greater Peninsula State of the Workforce for more information.

 

2015-2016 Annual Report

2015-2016 Annual Report Cover

Our accomplishments of the past year and the impact the Peninsula Council for Workforce Development is having within Hampton Roads and the Commonwealth is summarized in our 2015-2016 Annual Report.

These efforts would not be possible without the continued leadership, guidance and support from the community!

Click  PCFWD Annual Report-2015-2016 to read.

 

Become a Workforce Champion TODAY!!!

2016 -2017 Workforce Champions

When you invest in the Peninsula Council for Workforce Development you become a leader in creating innovative workforce initiatives that build human capital and workforce talent. Our membership packages offer many benefits to contributing to our important cause.