Customer Service Training

FREE Customer Service Training Event – Monday, May 22, 2017

Customer Service Flyer - 5-22-2017

Customer Service Flyer – 5-22-2017

Training Highlights:

Part 1 – Personal Acceptance and Accountability

– Naming Your Truth
– Pursuing the Experience
– Facing Your Fear
– Choosing a Positive Attitude

Part 2 – Customer Engagement and Teamwork
– Learning to Listen
– Communicating Clearly and with Positive  Language
– Practicing Patience
– Knowing Your Product
– Expressing Gratitude

Presenter:  Ms. Bobbie Walker, Walker Consulting, LLC

When:     Monday, May 22, 2017

Three different session times to choose from:

Session I:     9:30 am – 11:00 am  – Click here to register for Session I
Session II:   1:30 pm –   3:00 pm – Click here to register for Session II
Session III: 5:15 pm –    6:45 pm – Click here to register for Session III

Download or view flyer : Customer Service Flyer 5 22 2017

Location:     Hampton Roads Convention Center
1610 Coliseum Drive, Hampton, VA 23666

Cost:     FREE

Sponsored by:
Hampton Convention & Visitor Bureau
Newport News Hospitality Association
Newport News tourism Development Office
Peninsula Council for Workforce Development